FAQ

Shipping

Shipping Costs


We are based in Germany and ship domestic and international. With domestic orders we ship via Deutsche Post, while international orders are shipped with Deutsche Post or DHL. The following rates apply - all prices quoted are in EURO: International 4,75 EURO We're currently shipping to the following countires:
USA, Canada, New Zealand, Brazil, Norway, India, Australia, United Kingdom, Denmark, Swiss and all countries in Europe. Domestic 2,45 EURO - Germany





Reward Card


Billing

What currency will I be billed in?


All transactions are billed to the equivalent value of the product in EURO. As such, there may be slight variations in your cost based on the exchange rate at the time of billing.





Account

How do I change my address?


Your account details, including your shipping address, can be changed at any time by logging into your ohdarling account. Click on the tab "My Addresses" and add your new address there. Unfortunately we cannot intercept sent post. It’s very important to keep these details up to date as best as possible. We cannot take responsibility for returned parcels where addresses have been entered incorrectly, addresses that are not updated before we collect our shipment list following attempted delivery.





Other

What do I do if there's an item missing from my order?


We will always do our best to offer you a replacement for your damaged or missing items. If you are missing an item or one has been damaged please send us an email within 14 days of receiving your stickers with photos of the damage and we will be more than happy to assist you.





Returns & Refunds

Return/Refund Policy


Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned.
* Gift cards
* Downloadable products
* Personalized orders (e.g. monogramming) There are certain situations where only partial refunds are granted:
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 14 days after delivery Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.




Refunds


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.




Exchanges


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello [at] ohdarling [.] shop or use our contact form to message us. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.





General

Reward Card?


With every purchase over 20,00 EURO you'll earn one reward sticker to stick on your bonus card. If you collected 8 Happy Mails you need to take a picture of your reward card and send it to us. You'll receive a coupon code that will withdraw 10 EURO of your next order.




Paper Options


▫️ silky gloss
Our standard paper, pure white, 150g/m, perfect print quality, writable with most pens, non removable.
▫️ standard matt
Our cast-coated, pure white, 128g/m, great print quality, writable with all pens, non removable.
▫️ premium matt
Our vinyl paper, slightly yellowy-white (in comparison to silky glossy and standard matt), 280g/m, perfect print quality, writable with most pens, can be removed immediatley after placement hereafter non removable.




Why are some doodles exclusive and some not?


We're working together with an artist who is drawing our doodles. Some of them are exclusively commissioned by us and are custom made for our shop (color/design). Other doodles can be bought by other shop owners as well, that's why you can see some of our designs in other shops too. But the major part of the doodles are exclusiv to our shop only!